Accessible Customer Service Plan

Providing goods and services to people with disabilities. Southlake Academic Family Health Team is committed to excellence in serving all customers including people with disabilities.  If you would like to view our AODA - Integrated Accessibility Standards Regulation (IASR) Customer Service Policy, please click here.

Feedback process

Patients who wish to provide feedback on the way the Southlake Academic Family Health Team provides goods and services to people with disabilities can telephone or email the Executive Director at 905-853-3103, ext. 2020 or mnguyen@southlakeregional.org Please do not send personal health information. 

If sending correspondence, please mail to:
Mary Nguyen, Interim Executive Director
Southlake Academic Family Health Team
581 Davis Drive, Suite 201
Newmarket On, L3Y 2P6