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Accessible Customer Service Plan

Request an Appointment

Book an appointment with your Doctor or Nurse Practitioner Online

Need a New Doctor

New Patients can request to have a New Primary Care Provider

After Hours Care

Book an appointment for our after hours Urgent Care Clinic

Accessible Customer Service Plan


Providing goods and services to people with disabilities. Southlake Academic Family Health Team is committed to excellence in serving all customers including people with disabilities.  If you would like to view our AODA - Integrated Accessibility Standards Regulation (IASR) Customer Service Policy, please click here.

Feedback process


Patients who wish to provide feedback on the way the Southlake Academic Family Health Team provides goods and services to people with disabilities can telephone or email the Executive Director at 905-853-3103, ext. 2020 or jkirk@southlakeregional.org. Please do not send personal health information. 


If sending correspondence, please mail to:
J.C. Kirk, Executive Director
Southlake Academic Family Health Team
581 Davis Drive, Suite 201
Newmarket On, L3Y 2P6

Our Partners
  • Family & Community Medicine, University of Toronto
  • La Leche League Canada
  • Centre for Addiction and Mental Health
  • Central Regional Cancer Program
  • Thrombosis Canada
  • Southlake Regional Health Centre
  • Heart & Stroke Foundation
  • Osteoporosis Canada